Policies, Procedures & FAQ’s

How quickly will my documents be served?

Any serve designated as a rush will be attempted within 24 hours of the receipt of documents & payment. If the subject is not served on that first attempt because they are not home, evading etc., we will make a minimum of 1 follow up attempt daily.

Any serve designated as routine will be attempted within 72 hours of the receipt of the documents & payment. If the subject is not served on that first attempt because they are not home, evading etc., we will make a minimum of 1 follow up attempt every 3 days.

How many attempts will you make & can you guarantee my documents get served?

Our service fee is good for no more than 5 attempts at one address. Although we’ve been in business over 25 years and have a success rate of above 90% in getting documents served, there is NO GUARANTEE that your documents get served and you will be charged whether or not the documents get served. If the subject is being evasive or has moved, we will contact you to discuss your options to get them served, usually for an additional fee. If you choose not to pursue service past the initial attempts and address, a declaration of non-service can be provided at your request.

How do I notify the court once service has been completed?

Many types of court documents require a proof of service to be filed with the court after service is completed. When a serve is completed, we will prepare the proof of service and send it back to you. It is your responsibility to make sure the proof gets filed with the court. For an additional fee, we will file it for you, but we will only do so if specifically instructed to.

If the person trying to be served is evading service what are my options?

Over the years we’ve seen people use all kinds of crazy methods to evade service. Whether it be hiding in the trunk of a car, jumping over bushes or trying to wear disguises, we’ve seen it all. Our years of experience have taught us to think outside of the box to get the job done. The best way to deal with an evasive subject needs to be determined on a case by case basis & if we determine that a subject is being evasive we will contact you to discuss options. Your options may include, another set of 5 attempts, stakeout, locating a work address, sub- serving a member of the household etc.

Can someone refuse to accept service?

No. If we’re able to identify a person on whom legal service can be made either personally or by sub-service and they refuse to “accept” the documents, we can absolutely still serve them. The key to what is commonly referred to as “drop service” is that we act professionally, follow all applicable statutes & immediately document what happened.